Support & Assistance

We're here to help you get the most out of Gooning Stats. Whether you have a technical question, need help with a feature, or want to share feedback, we're ready to assist you.

How to Reach Us

Email Support

Send us an email and we'll get back to you as soon as possible.

Email: support@flowbris.fr

What We Can Help With

Our support team is knowledgeable and ready to assist with a wide range of topics:

Technical Issues

• App crashes or freezing
• Data sync problems
• Login or access issues
• Installation or update problems
• Performance or loading issues

Account Questions

• Data export and backup
• Privacy and security concerns
• Account deletion requests
• Data recovery assistance
• Settings and preferences

App Guidance

• How to use specific features
• Best practices for tracking
• Understanding your data
• Tips for better wellness habits
• Customization options

Feedback & Suggestions

• Feature requests
• Bug reports
• User experience feedback
• Suggestions for improvement
• General app feedback

Response Times & Availability

Response Times

General Questions: Within 24-48 hours
Technical Issues: Within 12-24 hours
Urgent Problems: Within 2-4 hours during business hours
Privacy/Security Concerns: Within 4-8 hours

Support Hours

Our support team is available during the following hours (Pacific Time):

Monday - Friday: 9:00 AM - 6:00 PM PT
Saturday: 10:00 AM - 4:00 PM PT
Sunday: Closed (emergency issues only)

We may respond outside these hours, but please allow for longer response times on weekends and holidays.

Before You Contact Us

To help us assist you more quickly, please try these steps first:

Check if restarting the app resolves the issue
Ensure you have the latest version of the app installed
Try logging out and back in if you're using cloud sync
Check your device's available storage space
Review the in-app help section for common questions

When Contacting Support

Please include this information to help us assist you faster:

Your device type and operating system version
App version number (found in Settings)
A description of what you were trying to do
Any error messages you received
Steps to reproduce the issue (if applicable)

Privacy & Support

When you contact us for support, we may ask for information about your issue to help resolve it. We treat all support communications with the same privacy standards as your app data:

Support conversations are kept confidential
We only ask for information necessary to resolve your issue
We never share your support requests with third parties
You can request to delete support communications at any time